FavourCare Digital Help CIC was created with a simple belief: No one should feel left behind, confused, or unsafe because life has become digital. Across Greater Manchester, we see this every day: people struggling quietly with technology that is now essential for basic life.

Things like:

• accessing healthcare

• managing money

• staying in touch with family

• completing official forms

• protecting themselves from scams

For many people, these are no longer simple tasks. They are barriers. We exist to change that.

FavourCare Digital Help CIC delivers structured, community-based programmes that help vulnerable and digitally excluded residents safely access essential services, improve digital confidence, and maintain independence in an increasingly digital society.

Our work focuses on practical, real-life outcomes including healthcare access, fraud prevention, financial confidence, social connection, and everyday digital support.

Our Core Programmes

Digital First Aid Clinics
Immediate support for urgent digital issues including locked accounts, NHS access problems, online forms, device setup, and scam or fraud concerns.

Safe Digital Living Programme
Helping residents stay safe online through fraud awareness, scam prevention, password security, privacy protection, and safe digital practices.

Connected Care Programme
Supporting individuals to access healthcare digitally, including NHS App setup, GP appointments, repeat prescriptions, test results, and video consultations.

Digital Companionship Support
Reducing isolation by helping people reconnect with family, friends, and community through video calls, messaging platforms, and digital communication tools.

Life Admin Digital Support
Practical assistance with everyday digital tasks including council services, online applications, email setup, document uploads, visa application support, and navigating complex online systems.
We provide digital assistance only and do not offer legal or immigration advice.

Our programmes combine digital inclusion, safeguarding, wellbeing, and community outreach to deliver measurable social impact for residents, partners, funders, and public service organisations.

We believe digital inclusion is not just about access to devices or skills.

It is about:

• confidence

• dignity

• safety

• independence

• connection

• and trust

Technology should support life, not make it harder.

FavourCare Digital Help CIC is not a traditional digital skills provider.

We deliver trusted, community-based support that helps vulnerable and digitally excluded people safely access healthcare, banking, essential services, and social connection in an increasingly digital world.

Unlike classroom-based training, we provide practical, one-to-one support focused on real-life outcomes:

• preventing scams and fraud

• improving access to NHS and online services

• reducing isolation

• increasing digital confidence and independence

• supporting vulnerable residents before problems escalate

Our model combines digital inclusion, safeguarding, wellbeing, and community outreach, creating measurable social impact for residents, partners, and funders.

We work differently.

We do not believe in rushed training sessions or one-size-fits-all workshops.

We take time to understand each person’s situation and support them at their pace.

Our approach is:

• calm and patient

• non-judgemental

• practical and hands-on

• built on trust and relationships

• focused on real-life problems, not theory

We meet people where they feel comfortable:

• in their homes

• in community centres

• in GP surgeries

• in housing schemes

• in trusted local spaces

We support communities across Greater Manchester, including:

• Oldham

• Salford

• Tameside

• Rochdale

• Bolton

• Wigan

• Bury

We also deliver support in community spaces, homes, and partner locations.

We work with people who are most at risk of digital exclusion, including:

• older adults who feel overwhelmed by technology

• vulnerable residents navigating complex online systems

• people experiencing isolation or low confidence

• migrants and new arrivals adapting to UK digital systems and completing of visa applications

• carers supporting others with digital tasks

• individuals at risk of scams or fraud

FavourCare Digital Help CIC works with organisations across Greater Manchester to improve digital inclusion, financial safety, healthcare access, and support for vulnerable residents.

We welcome partnerships with:

• councils

• GP practices and NHS teams

• housing associations

• banks and financial institutions

• charities and community organisations

We are open to:

• pilot projects

• referral partnerships

• funded programmes

• community outreach initiatives

• co-designed social impact programmes

Our community-based approach helps organisations reach digitally excluded residents more effectively, improve access to essential services, and deliver measurable social impact.

We are actively seeking:

• pilot programme funding

• community partnership delivery

• joint fraud prevention initiatives

• ESG and social impact collaboration

• local branch engagement programmes

We are open to co-designing initiatives tailored to your organisational goals.

Working with FavourCare Digital Help can help you:

• reduce fraud-related losses

• improve vulnerable customer outcomes

• strengthen ESG and social value commitments

• increase community trust

• demonstrate measurable social impact

• support digital inclusion targets

We act as a trusted community bridge between financial institutions and vulnerable residents.

For many people, digital systems are no longer optional.

They are required for:

• healthcare

• banking

• housing

• employment

• education

• essential services

When someone struggles with digital access, it does not just create inconvenience.

It creates stress, exclusion, and sometimes real hardship.

We exist to reduce that pressure and bring clarity, safety, and confidence back into people’s lives.

Get in Touch

We’re here to help, support, and collaborate

Whether you are a resident needing support, a family member looking for help for someone else, or an organisation interested in working with us, we’d love to hear from you.

At FavourCare Digital Help CIC, we believe meaningful support starts with a conversation.

1. Complete the form on contact or Book now page and tell us what you need or are exploring

2. We arrange a short conversation if needed

3. We discuss the best way we can support or collaborate

4. We agree next steps together at a pace that works for you